SAFER SERIOUS CAR SERVICE

After compliance with Executive Order 2020-05 on March 20th we Now Re-Open ALL our locations in a Safer COVID-19 way. From checking temperatures of our staff to everyone wearing masks and gloves throughout their shifts we as a foodservice operator strive for Strict Sanitary/Safety Standards. From the Guests standpoint we have a New Operational Flow of Service that helps to facilitate a quick and Safe Transaction.

This entails social distancing, continuously whipping down of surfaces and getting persons in their cars as quickly as possible.

 
 

Use our easy, "view only" Digital Menu to quickly browse through all our serious food. This is one of our newest initiatives as another option when you don't want to use a paper menu. Access our digital menu anytime from your device and just call in your order or stop by to order in person.

Yes, we still have our popular online ordering, as well.

>Proceed to DIGITAL MENU 

 


ORDER IN PERSON


> Back to Home Page


Order in Person at ALL our locations.  
 
Hagatna Branch: 472-2000 / 472-2600 Located in Chamorro Village (Bldg. 12 Chamorro Village, Hagatna, 96910, Guam)     > Click for Location Map

Hagatna location is closed every Sunday.


Tumon Branch: 647-3000 / 647-4000 Located in Carlrose Building (288 Pale San Vitores Rd., Tumon, 96913, Guam)     > Click for Location Map
Dededo Branch: 633-3000 / 633-4000 Located in the Dededo Mall (132 West Marine Drive, Dededo, 96929, Guam)     > Click for Location Map
Mangilao Branch: 734-7000 Located along GCC road (Bldg. 230 Corten Torres St. Mangilao, 96913, Guam)     > Click for Location Map


 
Super easy. Stop by and place your order. We have taken extra measures as part of our committment to safety.

You can browse our menu anytime, using our Digital Menu.




Ya Mon! You can also order online and just pick it up!
> Order Online
 
 

 

ABOUT OUR DIGITAL MENU

Use our easy, "view only" Digital Menu to quickly browse through all our serious food. This is one of our newest initiatives as another option when you don't want to use a paper menu. Access our digital menu anytime from your device and just call in your order or stop by to order in person.

 

OUR COMMITMENT TO SAFETY

After compliance with Executive Order 2020-05 on March 20th we Now Re-Open ALL our locations in a Safer COVID-19 way. From checking temperatures of our staff to everyone wearing masks and gloves throughout their shifts we as a foodservice operator strive for Strict Sanitary/Safety Standards. From the Guests standpoint we have a New Operational Flow of Service that helps to facilitate a quick and Safe Transaction.

This entails social distancing, continuously whipping down of surfaces and getting persons in their cars as quickly as possible.

 



JAMAICAN GRILL’S ONLINE SHOP POLICIES (FOR E-COMMERCE)
 
ONLINE SHOP POLICIES
Use of Products purchased on this website:
We make every effort to sell quality products on this website. We do not warrant the quality of any product after use, and on the most part, if the product is used in a proper sense, the product will serve its normal and intended purpose for a reasonable time.
 
Contacting Us:
We want to make sure we are accessible to all our customers. Whether you have any questions, comments or wish to place an order, email works best. Just email us at: office@jamaicangrill.com . We will make every effort to answer your email within the shortest time period.
 
Copyright:
Copyright laws protect all our designs and content. It is unlawful for any party to duplicate, replicate, distribute, publish, print, or reproduce any of our designs or content without our prior written consent.
 
Payments by Credit Card:
Our website doesn’t store your credit card numbers at any point in time. We use a licensed, experienced credit card processor to handle the processing and transactions of payment, charged to your credit card.

Most major forms of payment are accepted. When checking out, pay securely online or pay when you pick up at the restaurant.


 
 
Damaged Goods:
If you think that you have received a damaged item, please contact us, as office@jamaicangrill.com .
 
Email Confirmation:
Once we receive your order, we will reply with an email confirmation, outlining your order, total amount, shipping and handling (if any),  and delivery/pick up method. You can always contact us via email if you have any questions during this process.


Exchanges, Cancellations & Refunds:


Cancellations of Menu/Catering Orders: 
 
  • Upon calling ask to speak to the Manager on Duty and every effort will be made to accommodate the cancellation of your order as long as it has not been made.
 
  • When contacting the restaurant to cancel, please be ready to provide:
    • Name in which order was place
    • Date and time of pick-up or delivery
    • Menu details
 
  • Order types:
    • Same day within the hour – given the rapid nature in which our menu items are prepared we ask that you call and cancel your order within 5 minutes after placing it.
    • Same day at a specified time – we ask that you cancel as soon as possible or at least an hour from the indicated pick up time.
    • Future day orders – we ask that you cancel within a 24 hour period from the date in which your order was to be picked up or delivered.   
 
  • If deposits or payments have been made in advance and the cancellation policy followed then we will refund the amount given.
 

 
Refund based on dissatisfaction with order 

  • We strive for complete guest satisfaction and if an order does not meet your satisfaction then please:
    • Return the uneaten or partially eaten order to the branch restaurant in which you placed the order with.
    • See the Manager on Duty and explain why you are not satisfied with your order.  Upon seeing our Manager please have:
    • The order that you are dissatisfied with
    • The receipt of your purchase with us
 
  • The Manager on Duty will assess the complaint and if valid we will do one of two things:
    • Make good with a customer credit for another order
    • Or refund your Transaction
      • If payment was made by Credit Card please allow 3-5 business days for the refund to go thru.
 

 
Fraud:
We make it a point to prevent and avoid on-line fraud, especially in regards to the use of credit cards. We do try our best to take measures that make your credit card transaction with us private and secure. We record all IP addresses to track users. If you feel like you are a victim of credit card fraud (if someone has wrongfully used your card to purchase from us), please contact us immediately, as we will assist you to try to fix the problem.
 

Licensed Company:
We are a licensed company and a legitimate business.
 
Mailing Address:
Make sure you provide an accurate mailing address, indicating the apartment or house number, street name, city, state, country, and zip code when ordering goods from us that require shipping/delivery to you. Orders delayed or lost due to you providing us with the wrong address are not our responsibility.
 
Packing:
For orders that are to be picked-up from our locations, we pack orders to avoid spillage and waste and to keep the integrity of the product. Jamaican Grill is not responsible if any damage occurs to the package or product in transit/commuting. We pack and mail orders in the best way we see fit. Our packing ensures that the order will arrive to you in good condition. We are not responsible for torn and damaged packing, and not responsible if damaged packing causes the order contents to be damaged.
 
Prices:
Our current prices are mentioned for each product on our website. Prices are subject to change without notice. There shall be no dispute on prices, as we have clearly mentioned them on our website.
 
Privacy:
Any or all of the personal info you share with us is private and we will not share it with anyone else. It only serves for the purpose of processing your order, marketing to you, understanding our customers’ needs and preferences, and developing our internal databases. View Jamaican Grill's Privacy Policy here.
 
Shipping and Handling (when applicable):
We ship most items using USPS Priority Mail and our Shipping and Handling costs will be communicate with you by one of our customer service representatives via email. We are not responsible for any delays caused by the shipper.
 
Wrong Orders:
If you think that you have received a wrong order, please contact us, at office@jamaicangrill.com .  Upon confirming the details of your wrong order we will make every effort to ensure your order is corrected.
 

 
JAMAICAN GRILL’S PRIVACY POLICY

The following statement discloses the privacy practices of Jamaican Grill (collectively, “we” or “us”), effective September 22, 2005 (as modified most recently on July 19, 2013). By using and/or browsing this Site, you agree to this Privacy Policy, the Legal Statement and all applicable laws governing its use. Be sure to check this page periodically for updates, as your continued use of this Site signifies your acceptance of any changed terms. Jamaican Grill reserves the right to revise this Privacy Policy at any time and without notice. Any such revision will be effective immediately upon its posting on this Site.

 
Information collection and use
Jamaican Grill is the sole owner of the information collected on jamaicangrill.com. Information is collected about you when you use and/or contact us through this Site including, without limitation to, information you provide on registration pages and other online forms, surveys, and through submissions through this Site. We will not rent or sell the information to any unaffiliated third parties in any way not described in this statement, or authorize any of our third party partners to sell or rent any such personal information. We only gather personal information when voluntarily submitted as discussed within this statement. We do not authorize third parties unaffiliated with Jamaican Grill to make independent use of your information for their own purposes, such as for direct marketing. Additionally, we may share your information with our affiliates, franchisees, licensees, lenders, investors and/or third party providers. 
 
We may at time administer surveys, hold contests, or supply special offers to our database of users who have elected to let us contact them by e-mail or text messaging. Participation in any of these on-line programs is voluntary, and our guests will always have the option to not supply information and/or opt out of programs. Information collected may include contact information, demographic information and opinions. Information may be used by third parties working on our behalf to contact a guest if they have won a contest, send special offers, or help us to determine the likes and preferences of consumers to better enhance our food, restaurants, overall customer experience, websites, and marketing. We will never make any of the information collected available to third parties other than solely on our behalf. 
 
The information collected may be combined with other information collected about you and may be used to help us better understand and serve our customers including, without limitation to, responding to your requests for information and/or services, providing you with information about new products or services, enhancing our customers’ and Site users’ experiences in our restaurant locations or on this Site and conducting research and analysis and to otherwise measure the effectiveness of Jamaican Grill’s online and offline marketing efforts.


Cookies
When you view our website we may store information on your computer called a "Cookie." A Cookie helps us to tailor our website to match your preferences and interests. Most Internet Browsers allow you to erase, block or give you a warning before a Cookie is stored. You will be able to visit most of the areas on our websites without a cookie being stored. Further information about cookies can be found at http://www.microsoft.com/info/cookies.htm.

 
Links to other sites
We do occasionally provide links to 3rd party websites on our websites. We add these links to provide further information and enjoyment of your web experience from our websites. We try to thoroughly review the websites we link to; however, we are not responsible and have no control over the content, privacy practices, policies or information collection practices of those pages. These websites may use their own cookies or solicit personally identifiable information from you. Please read the privacy policy/terms and conditions of any website you visit before providing them with personal information.


Mobile information
You may submit Personal Information via your cell phone, smartphone, and tablet. If you use any location-enabled products, you may be sending us location information. Jamaican Grill does not store or use this information other than to provide the service you requested. For example, a mobile product may use GPS data to find a nearby restaurant you requested. Location-enabled features are opt-in and you have control over your participation and can turn these services off at any time.
 
Jamaican Grill uses a variety of new technologies and social media options to communicate and interact with consumers. These websites and mobile applications include popular social networking and media sites, such as, Facebook. If you post updates to or receive updates from www.facebook.com, and other social networking websites, during the Promotion Period via SMS from your wireless phone, your wireless-service provider may charge you for each text message you send and receive. You must consult your wireless service provider regarding its pricing plans, as rates may vary. Use of third party social networking websites, such as Facebook, are governed by the privacy practices of those websites. Jamaican Grill does not capture or store your login information or any other personally identifiable information for Facebook, and other social networks, however, session information or cookies may be stored on your wireless phone, by their websites.


Mobile Information we collect
Web-enabled mobile applications may use cookies or web beacons and other methods to customize your browsing experience. Please see Jamaican Grill's website Privacy Policy for more information.
 
Some mobile applications will utilize Google Analytics (or similar tool) to help us better serve our customers through improved products, services, and revisions to the mobile applications. This collected information will not identify you to Jamaican Grill. It may, however, let us know anonymously, which services and features you are using the most within the application, as well as device type and hardware features, country and language of download.
 
Use of 3rd party services such as social sharing sites (e.g., Facebook) is governed by the privacy practices of those services. Jamaican Grill does not capture or store your login information or other Personal Information for these services, however session info or cookies may be stored.


Mobile information sharing
Jamaican Grill does not share any collected information with 3rd parties with the following exceptions:
Jamaican Grill may provide some personal data to third-party partners that are providing services essential to your mobile user experience.
 
All requests are sent through your mobile carrier's network and your carrier may have access to it. Consult your carrier's privacy policies for additional information.
 
Certain mobile products and services and manufacturers allow you to interact and share your information with others. For example, you may want to Tweet or post to your Facebook page content from a Jamaican Grill mobile application. Consult your mobile device manufacturer, or mobile product or application developer's privacy policies for additional information.


Mobile marketing promotions and advertising
If you participate in any advertising or marketing promotions the information that you provide will be handled in accordance with the Privacy Statement specific to said promotion which cannot and does not apply to this Privacy Statement.


Wireless promotional opportunities
Jamaican Grill may provide users and viewers with the opportunity to register for special promotions via mobile text messaging and other wireless devices. Users are required to provide their consent to receive such information from Jamaican Grill, either by registering on our website or via your wireless device. Promotional opportunities may be provided by the Jamaican Grill, and/or Jamaican Grill’s third party service providers. The Information requested as part of the online registration process may include, but is not limited to, a user's telephone number or a wireless email address (only if specifically requested), and your mobile carrier's name.
 
Please note that most wireless transmissions are not secured and there is a greater risk of an unknown third party's interception of messages or a user's Personal Information when using a wireless communications device.
 
Users that register for Jamaican Grill's wireless services acknowledge, understand and agree that they may be charged by the user's wireless carrier for all messages between Jamaican Grill and the user. Standard messaging rates will apply, unless noted otherwise. Under no circumstances will our website, Jamaican Grill, or its affiliates be held responsible for any wireless email or text messaging charges incurred by a user or by a person that has access to a user's wireless device, telephone number, or email address.

 
Termination of wireless services by user
Users may revoke their consent to receive mobile messages for marketing promotions from Jamaican Grill and/or its affiliates by the following procedure:
A user may cancel one or more services via his/her wireless device at any time by using the unsubscribe mechanism provided by Jamaican Grill at the time the message is sent, or by sending a text message that says " JAMAICANGRILLSTOP" or “STOP”. Jamaican Grill will terminate the user's registration for the most recent wireless service sent to the user. Any of these words in the user's termination request will cancel all of the user's registered wireless services with Jamaican Grill. If the user unsubscribes from one or all of Jamaican Grill service(s) via his or her wireless device, the service(s) will be terminated immediately and will cancel the user's previous opt-in.


Use of information
Jamaican Grill will not use a wireless telephone number, wireless or conventional internet email address, or other Information submitted for its wireless marketing promotions for any other purpose than to provide the services requested, unless we provide to you advance notice of any other use. We will not share any Personal Information with third party service providers unless you opt-in for such disclosure.


Age restrictions
We love having your children visit our websites with you, and hope our website is fun and educational for your children. However, child privacy law states you cannot provide us with personal information if you are under the age of 13. If you do provide us with personal information, you represent that you are at least 13 years old.  We ask that parents or guardians place orders, or purchase products, for their children in the name of the parent or guardian. 
We do not knowingly request, solicit or collect personal information from any person we know to be under the age of 13. In the event that we receive actual knowledge that we have collected or received personal information from anyone under the age of 13, we will immediately delete that information from our database as soon as practicable. If a parent or guardian becomes aware that his or her child has provided personally identifiable information or otherwise made posts to this Site, the parent or guardian should contact us so that we can delete such information.


Confidentiality and Security of Personal Information
We will use reasonable efforts to keep your personal information private and, except as otherwise provided in this Privacy Policy. We will not share the personal information with any unaffiliated third parties, unless such disclosure is necessary to (a) comply with a court order or other legal process, (b) protect your rights or our property; or (c) enforce the Legal Statement of this Site. We want to assure our customers that their information listed with us is indeed safeguarded and Jamaican Grill has taken all serious efforts to keep any information we hold, well protected.