JAMAICAN GRILL’S ONLINE SHOP POLICIES (FOR E-COMMERCE)
 
ONLINE SHOP POLICIES
Use of Products purchased on this website:
We make every effort to sell quality products on this website. We do not warrant the quality of any product after use, and on the most part, if the product is used in a proper sense, the product will serve its normal and intended purpose for a reasonable time.
 
Contacting Us:
We want to make sure we are accessible to all our customers. Whether you have any questions, comments or wish to place an order, email works best. Just email us at: office@jamaicangrill.com . We will make every effort to answer your email within the shortest time period.
 
Copyright:
Copyright laws protect all our designs and content. It is unlawful for any party to duplicate, replicate, distribute, publish, print, or reproduce any of our designs or content without our prior written consent.
 
Payments by Credit Card:
Our website doesn’t store your credit card numbers at any point in time. We use a licensed, experienced credit card processor to handle the processing and transactions of payment, charged to your credit card.
 
Damaged Goods:
If you think that you have received a damaged item, please contact us, as office@jamaicangrill.com .
 
Email Confirmation:
Once we receive your order, we will reply with an email confirmation, outlining your order, total amount, shipping and handling (if any),  and delivery/pick up method. You can always contact us via email if you have any questions during this process.

---

Exchanges, Cancellations & Refunds:


Cancellations of Menu/Catering Orders: 

• To cancel orders you have placed with Jamaican Grill you must contact the location where order was placed, by calling or emailing.
  • 472-2000  /  hagatna@jamaicangrill.com
  • 637-3000  /  tumon@jamaicangrill.com
  • 633-4000  /  dededo@jamaicangrill.com

 

• Upon calling ask to speak to the Manager on Duty and every effort will be made to accommodate the cancellation of your order as long as it has not been made.

 

• When contacting the restaurant to cancel, please be ready to provide:
  • Name in which order was place
  • Date and time of pick-up or delivery
  • Menu details

 

• Order types:
  • Same day within the hour – given the rapid nature in which our menu items are prepared we ask that you call and cancel your order within 5 minutes after placing it.
  • Same day at a specified time – we ask that you cancel as soon as possible or at least an hour from the indicated pick up time.
  • Future day orders – we ask that you cancel within a 24 hour period from the date in which your order was to be picked up or delivered.   

 

• If deposits or payments have been made in advance and the cancellation policy followed then we will refund the amount given.

 

 
Refund based on dissatisfaction with order 

• We strive for complete guest satisfaction and if an order does not meet your satisfaction then please:
  • Return the uneaten or partially eaten order to the branch restaurant in which you placed the order with.
  • See the Manager on Duty and explain why you are not satisfied with your order.  Upon seeing our Manager please have:
  • The order that you are dissatisfied with
  • The receipt of your purchase with us

 

• The Manager on Duty will assess the complaint and if valid we will do one of two things:
  • Make good with a customer credit for another order
  • Or refund your Transaction
    • If payment was made by Credit Card please allow 3-5 business days for the refund to go thru.

 

---

 
Fraud:
We make it a point to prevent and avoid on-line fraud, especially in regards to the use of credit cards. We do try our best to take measures that make your credit card transaction with us private and secure. We record all IP addresses to track users. If you feel like you are a victim of credit card fraud (if someone has wrongfully used your card to purchase from us), please contact us immediately, as we will assist you to try to fix the problem.
 

Licensed Company:
We are a licensed company and a legitimate business.
 
Mailing Address:
Make sure you provide an accurate mailing address, indicating the apartment or house number, street name, city, state, country, and zip code when ordering goods from us that require shipping/delivery to you. Orders delayed or lost due to you providing us with the wrong address are not our responsibility.
 
Packing:
For orders that are to be picked-up from our locations, we pack orders to avoid spillage and waste and to keep the integrity of the product. Jamaican Grill is not responsible if any damage occurs to the package or product in transit/commuting. We pack and mail orders in the best way we see fit. Our packing ensures that the order will arrive to you in good condition. We are not responsible for torn and damaged packing, and not responsible if damaged packing causes the order contents to be damaged.
 
Prices:
Our current prices are mentioned for each product on our website. Prices are subject to change without notice. There shall be no dispute on prices, as we have clearly mentioned them on our website.
 
Privacy:
Any or all of the personal info you share with us is private and we will not share it with anyone else. It only serves for the purpose of processing your order, marketing to you, understanding our customers’ needs and preferences, and developing our internal databases. View Jamaican Grill's Privacy Policy here.
 
Shipping and Handling (when applicable):
We ship most items using USPS Priority Mail and our Shipping and Handling costs will be communicate with you by one of our customer service representatives via email. We are not responsible for any delays caused by the shipper.
 
Wrong Orders:
If you think that you have received a wrong order, please contact us, at office@jamaicangrill.com .  Upon confirming the details of your wrong order we will make every effort to ensure your order is corrected.